Header Contact

Building Trust and Rapport – training course

Course Overview

Establishing and building rapport, from the first point of contact, is the skill that distinguishes exceptional business people. This course focuses on forming effective relationships, building trust, and developing tools and techniques to achieve and maintain rapport.

Participants will enhance their ability to adapt their style to control meetings, overcome objections and develop sustainable relationships.

High-impact training

Our interactive, two-hour training courses get to the heart of a subject with actionable steps to implement the key learning points. Our instructor-led training is delivered in-company either face-to-face or virtually.

Participants on building trust and rapport training will be able to 

  • Understand their strengths in rapport building
  • Flex their style comfortably to match the other person’s preferred style
  • Use techniques that will improve rapport building
  • Control the meeting and move the discussion forward
  • Understand how to respond to objections
  • Retain good rapport through challenging parts of the discussion.

Attendees say

“Very useful and interesting insight into people’s personalities and behaviours.”

Our clients say

“…it allowed maximal learning in a short, but intense, session. This is definitely the way forward for management training, as far as I am concerned.” – Professor Niamh Moran, Royal College of Surgeons.

Why book this training session?

  • Develop your team’s high-level communication skills
  • Increase customer loyalty leading to growth
  • Create a competitive advantage with great customer relationships

Read our blog

The best way to build trust in the workplace

  • 120 minutes
  • Face-to-face or virtual
  • Interactive - group activities and discussion
  • Typically 4-15 participants
  • Supported by course notes
Download the course information now
Building Trust and Rapport

Get in touch with us today

HERE IS WHAT OTHERS THINK

One of the best training courses I’ve attended – really engaging trainer, who was really friendly and gave great relevant examples, to help make the leadership styles feel real.

 

Attendee on Leadership Styles

-

“Really brilliantly led, interactive and relatable.”

 

Attendee on Building Resilience – background and basics

-

I’m glad we decided to go ahead with this, the importance of investing in your team is that much greater in an increasingly remote & distributed workplace. 

Richard Gunn, COO Hyperexponential

 

 

-

My role as a new manager would be much harder had it not been for this course.

Attendee on Building and Leading Great Teams

 

-

The energy of Catherine was wonderful, for a course that needs people to feel motivated we couldn’t have asked for more.

Attendee on Presentation Skills

 

-

It has been great to learn as we go together and to partner with a team who really listens, is flexible and responsive to our needs, and provides us with brilliant training resources.

Verity Stroud, Learning and Development Manager at Miller Insurance Services

-

This course was really eye-opening for me and has helped me understand what I need to do to look after myself and therefore be a better source of support as a manager.

Attendee on Managing for Mental Health

-

Very interesting content and applicable in real-life situations. The trainer was excellent – knowledgeable, engaging and entertaining.

Attendee on Creative Problem Solving

-

Open, engaging, fluid, and informative. A nice balance of allowing our group to collaborate and share, with trainers  really serving as guides with occasional course correction.

Attendee on Leadership Styles

-

Structure, hints, and tips were useful. Discussions were open and the trainer was very friendly and engaging and made sure everyone participated.

Attendee on Time Management

-

The 1-1 coaching sessions were incredibly valuable and led to a significant increase in effectiveness at work. I would have no hesitation in recommending Paul for 1-1 coaching.

- Steven Fisher Markel International

Fast-paced, interesting, relevant, and practical content. Good structure of talking and breakouts, the time flew by.

Attendee on Building Resilience

 

-

Just another thank you from me for today’s session. Went down really well and people were talking about the models and continuing the discussion throughout the afternoon.

- Fiona Andrews Partner and Head of Organisation Development, Towergate Insurance

Paul has exceptional ability to take on and manage complex and sensitive programmes with an eye to the constraints of budget. The quality of advice to the business-leaders was first-rate. I would not hesitate to work with Paul and his organisation again.

- Stephen Bates MD - Managing HR Initiatives

I value working in partnership. We have built a relationship that has led to pilots, tweaks and better results. I would recommend BiteSize Learning for their delivery and understanding of client’s needs.

- Andrea Farrell Head Organisational Development and Learning Manager, University of The Arts London

“I wanted to say a big thank you for the training you ran for us last Friday. The feedback has been universally positive, and it was certainly one of the best training sessions I’ve ever attended.. I think it gave many people some tools to be much more confident in interacting, which was exactly the aim!”

- Hannah Purves Claims Director, Markel International

“This is definitely the way forward for management training, as far as I am concerned.”

- Professor Niamh Moran Head of the School of Postgraduate Studies, Royal College of Surgeons Ireland