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Module : Emotional intelligence

Course Overview

Emotional Intelligence (EQ) is the ability to identify and manage your own emotions and the emotion of others, and is a key component of business success. Participants will learn how to utilise emotional intelligence to maximise their effectiveness in the work environment.

Participants will be able to

  • Understand EQ and its impact on work and business relationships
  • Identify their own emotions and responses and understand how to manage them effectively
  • Apply techniques to maintain personal equilibrium and resilience in high-pressured situations
  • Recognise and understand the emotional behaviour of clients and colleagues and apply EQ knowledge to manage relationships
  • Optimise empathetic managerial skills
  • Suitable for all employees
  • 150 minutes
  • Interactive – group work/pairs/action plan
  • Supported by Guidance Notes
  • Up to 12 participants per course
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