One of the key challenges of promotion is that new managers are often thrown into a position where they now need to change the working relationships they have enjoyed with those who, until recently, would have been colleagues and friends. This practical session provides techniques for earning respect and making changes to the relationship without breaking it.
Participants will be able to
Make the right choices about behaviour in various situations
Be able to absorb the additional demands during the working day
- Establish a process for sound management of team conduct and performance
Understand different types of questions and learn to communicate in an assertive way
Minimise the risk of alienating team members by planning discussions
Be consistent and use techniques to manage in a way that is comfortable and brings consistency to the teams performance