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Success Stories

Our client, Concur, an SAP company and one of the world’s leading provider of integrated travel and expense management solutions, asked us as part of their commitment to client service excellence, to  design and deliver a two-day programme to help consultants develop outstanding communication and customer relationship management skills. Working to a brief that contained clear outcomes and asked us to develop rapport-building, listening, assertiveness, grounding, facilitation and presentation skills, we used elements from four of our programmes alongside new, tailored, business specific material.

 There were fourteen participants over two events, and they scored both the content and the trainer an average of over 9/10.

 Keith Simson, Senior Director of EMEA Services said: “This was an important programme for us and I am delighted both with the way BiteSize Learning addressed this unique brief and with the outcome – the team all gained a lot from the programme ” 

Case Study Concur

“Thank you for arranging such a fantastic session on Mindfulness. I feel all employees could benefit from understanding more about and this workshop was a great introduction allowing line managers to better support their colleagues with general wellbeing.  I have worked at Aon for 16 years and this was by far the most personally rewarding and helpful session I have attended.”

“Everything BiteSize Learning has delivered for us over the past year has been fantastic. The trainers have been exceptional and the sessions have gone down really well. I am looking for more opportunities to work with BiteSize and I am really happy to recommend them to colleagues, even when I have not seen the course”.

Julie Hyett, UK Talent Lead Aon Risk Solutions
Case Study

We began working with RFIB, an international insurance and reinsurance broker, over seven years ago, delivering in-house training courses. Over time the relationship has developed to include bespoke human resource projects and the management of the training function from new starters through to the Executive team. A training management professional works alongside the RFIB HR team to produce a corporate Learning and Development plan, which is aligned to corporate objectives. As part of the service, we also devise and help to implement individual training plans by providing a combination of in house and externally sourced training solutions. We ensure that development activities are aligned to business and team needs and are delivered to an agreed budget and time frame.

 

“The service has fitted in seamlessly with our team. I am very happy for Rob to speak on our behalf at any level in the company from new starters through to senior management which he does with expertise and professionalism. His depth of knowledge in our business and market space is a distinct advantage.”

 Gerry Stroud HR Director, RFIB Group Ltd

Case Study RFIB
Sue Johnson

You have been working with PDP London (previously known as Paul Davis and Partners) for more than 15 years. In that time you have been an ongoing source of sound HR advice to the practice on employee relations matters. You have helped us keep our staff handbook and employment contracts up to date (twice yearly review) and are always on hand to offer good counsel and more formal advice on particular issues from performance management to appraisal, redundancy and a myriad of issues that come up in the life of a business with over 100 employees. We have always found you personally responsive, flexible, accommodating and understanding and would have no hesitation in recommending you to potential clients.

Sue Johnson Partner PDP London Architects
Kirsten Godfrey

“I’ve just spoken to a participant who was on your course last week and she said she loved it! She said you were great, the course content was great, everyone else on the course felt the same and it was the best course she’s been on since joining White Stuff! Praise indeed. Thank you for working so collaboratively with us, especially in tailoring this course to our business, it’s very much appreciated and we look forward to seeing you here again.”

Kirsten Godfrey Development & Culture Manager
Marion Peak

“Paul and the team provide excellent advice and support giving us the confidence that matters are handled professionally whilst allowing us to maintain our focus on business growth.”

Marion Peak MD Alta Bioscience
Chris Hand

“The way Employment Matters provide HR support is refreshingly commercial and practical – they are easy to work with and go the extra mile to deliver excellent results.”

Chris Hand CEO Molecular Vision
Martin Cooke

“A big “thank you” for your input on Monday – it was very, very much appreciated by all. As a result our presentation went as well as we could have dared hope for… fingers crossed. Will let you know the result.” (followed by) “We won!! … thanks again.”

Martin Cooke ANGLE plc
Steven Fisher

” The 1-1 coaching sessions were incredibly valuable and led to a significant increase in effectiveness at work. I would have no hesitation in recommending Paul for 1-1 coaching.”

Steven Fisher Markel International
CEO

“Bitesize Learning brought more than just well-grounded and rigorous HR process into our organisation. In addition they provided a unique and thought-provoking approach that made it possible to identify the critical issues and to construct action plans to deal with them.”

CEO UK Consulting Firm
Emma Mills

“Since your last session, you have started a Pomodoro revolution in the office! Most people now have a tomato app on their macs – and it’s spookily focused! Long may it last! Thanks again for your time, your sessions were really spot on – and everyone in the team has benefited from the different way of thinking.”

Emma Mills eight associates
Fiona Andrews

“Just another thank you from me for today’s session. Went down really well and people were talking about the models and continuing the discussion throughout the afternoon.”

Fiona Andrews Partner and Head of Organisation Development, Towergate Insurance
Delegates from RFIB

“The trainer was excellent, engaging – completely different to previous. Excellent presenter, excellent topics, excellent materials. Suggest you keep BiteSize Learning’s 3 days & dispense with days 1 & 2 from other provider.”

Delegates from RFIB Customised Development
Stephen Bates

“Paul has exceptional ability to take on and manage complex and sensitive programmes with an eye to the constraints of budget. The quality of advice to the business-leaders was first-rate. I would not hesitate to work with Paul and his organisation again.”

Stephen Bates MD - Managing HR Initiatives
Gerry Stroud,

“The service has fitted in seamlessly with our team. Rob speaks on our behalf at every level in the company from new starters through to senior management, with expertise and professionalism. His depth of knowledge in our business and market space is a distinct advantage.”

Gerry Stroud, HR Director RFIB Group Ltd
Case Study

Case Study Markel International

Markel International wished to accelerate the development of talented people outside their management programme to enable them to have an even greater impact on the business and to develop the management pipeline. A customised nine week programme entitled Effective Business Skills was delivered to participants from across the business. The programme was structured in two parts:

To develop participant capability in areas including: project management; presentations; cooperation and teamwork and creative problem solving. Participants were encouraged to apply their newly gained knowledge in day-to-day work.

To work in teams to develop and present to the Board a proposal to propel the business forward, which would either: resolve a current internal business issue; result in cost-savings; develop a new or existing product or increase productivity, efficiency or profitability.

Managers reported increased commitment and performance from participants. The quality of the ideas and presentations impressed the Board and Senior Executives, and resulted in all of the proposals being taken to the next stage of development.

Ron Northedge, Human Resources Director at Markel International adds: “This programme had both a great impact on the individual participants and delivered benefits at a company level. At the participant level the programme has strengthened their profile and self-confidence. There has been a lot of interest including from our senior management, stimulated by the generation of practical ideas for business improvement which are now being put into action.

Case Study Markel International
Case Study

University of the Arts London Case Study

One of the biggest pressures learning and development professionals’ face is limiting the time they take people away from their desks without sacrificing training quality. Members of the University of the Arts London L&D team had been frustrated by suppliers who stretched material which they knew could be covered in a shorter period of time.

The arrival of a new head of department was a good time to tackle training waiting lists which had built up. The solution was a day of bite sized sessions themed around personal impact and change, branded as a staff development festival.

UAL had not always been satisfied with the quality of bite size training; very few providers seemed to do it well and staff often complained that they did not get enough out of the course. The challenge was to find enough bite size training providers who could deliver a range of courses to hold a successful event.

Bitesize Learning was selected because their understanding of the brief made them stand out.

“I like working with Paul, because of his background he is aware of the pressures I am under, he really understood me quickly and got on with delivering what I’d asked for.”

The UAL festival has become a permanent event having eliminated waiting lists and raised the profile of the department. BiteSize Learning courses continue to feature as part of the event

“BiteSize has perfected the art of getting a lot in to a short space of time in a very interactive way. I like the common sense and practical stuff, the videos, games and the fact that people move around, it’s really exciting stuff. They have a big role to play and will always feature as I know they get behind the topic really well and have a good range to offer.”

The L&D team have gone on to work with Bitesize Learning to customise a one and two day programme for aspiring managers and new managers.

“The willingness to work in partnership – to adapt and pilot the programme – has led to improvements which have filled a gap and made the programme easier to sell internally.” Andrea Farrell, Organisational Development and Learning Manager University of the Arts London.

Case Study University of the Arts London
Andrea Farrell

“I value working in partnership. We have built a relationship that has led to pilots, tweaks and better results. I would recommend BiteSize Learning for their delivery and understanding of client’s needs.”

Andrea Farrell Head Organisational Development and Learning Manager, University of The Arts London
Hannah Purves

“I wanted to say a big thank you for the training you ran for us last Friday. The feedback has been universally positive, and it was certainly one of the best training sessions I’ve ever attended.. I think it gave many people some tools to be much more confident in interacting, which was exactly the aim!”

Hannah Purves Claims Director, Markel International
Proffessor Niamh Moran

“The short focussed presentation of the critical information, supported by electronic class notes, was excellent as it allowed maximal learning in a short, but intense, session. This is definitely the way forward for management training, as far as I am concerned.”

Proffessor Niamh Moran Head of the School of Postgraduate Studies, Royal College of Surgeons Ireland