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Module : Assertiveness in communication

Course Overview

Participants will be given tools and techniques to adopt an assertive and professional approach and increase the effectiveness of their communication. They will learn how to avoid using language that reduces the effectiveness of the message and understand ways to appear more confident and take the pressure off in situations where they feel less comfortable.

Participants will be able to

  • Learn how to position their communication for maximum impact
  • Utilize techniques such as active listening and questioning skills to manage communications
  • Keep on track when others challenge their position
  • Understand how to get their message heard in meetings
  • Suitable for those wishing to improve assertiveness skills
  • Flexible, around 120 minutes
  • Interactive – group work/pairs/action plan
  • Supported by Guidance Notes
  • Up to 12 participants per course
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Assertiveness in communication

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