Our policies
Some important legal matters we need to mention.
Privacy & cookie policy
At Bitesize Learning, we are committed to respecting and protecting your privacy.
This includes your right to know what we do with the personal information you share with us. It also guides our company’s policies regarding the management of this data, including how the information is collected, processed, and for what purposes.
The information we collect:
From the information we learn about you from our websites, we store only the following:
The IP address from which you access the Internet
The date and time
The Internet address of the website from which you linked directly to our site
The name of the file or the words you searched
The browser used to access our site.
This information is used to measure the number of visitors to the various sections of our site. We also use this information to help us expand the coverage of the sites and to make the site more useful.
Personal information
If you choose to provide us with personal information by sending an email, or by filling out a form with your personal information and submitting it through our website, we use that information to respond to your message and to help us provide you with information or material that you request. If provided, personally identifiable information is maintained in a secure database.
We do not give, share, sell, or transfer any personal information to a third party unless required by law.
Cookies policy
BiteSize Learning is committed to improving the experience for our users as they visit our site. When you visit our website, open an email from us, or experience our services online we may send you a cookie.
On our sites we only use Google Analytics to understand usage patterns, including:
Navigation patterns, entry and exit points
Tracking and measuring the success of a marketing campaign
Tracking site usage, areas visited, and information downloaded.
We collect statistical information by default. A visitor to our site remains anonymous in all cases, we do not collect personal data about you and we cannot and do not attempt to identify site visitors.
Usage of a cookie is in no way linked to any personally identifiable information while on our site. You can accept or decline cookies by modifying the settings in your browser.
Information on deleting or controlling cookies is available at About Cookies
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
GDPR Compliance
What is the purpose of this notice?
To describe how we collect and use personal data about you in accordance with the General Data Protection Regulation (GDPR).
What we need
BiteSize Learning will be known as the “Controller” of the personal data you provide to us. We only collect basic personal data about you which does not include any special categories of personal information about you (known as Special Category Data). This does however include name, address, e-mail and telephone number.
Why we need it
We need to know your basic personal data r to provide services requested, process your orders and provide you with information about our products and services. We will not collect any personal data from you we do not need to provide and oversee these services to you.
What we do with it
We only ever use your personal data with your consent, or where it is necessary:
to enter into, or perform, a contract with you
to comply with a legal duty
to protect your vital interests
for our own (or a third party’s) lawful interests, provided your rights don’t override these.
In any event, we’ll only use your information for the purpose or purposes it was collected for (or for closely related purposes).
We may process personal information for certain legitimate business purposes, which include some or all of the following:
where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customers
to identify and prevent fraud
to enhance the security of our network and information systems
to better understand how people interact with our website
to provide postal communications which we think will be of interest to you
to determine the effectiveness of promotional campaigns and advertising.
Whenever we process data for these purposes we will ensure that we keep your personal data secure and take account of your rights at all time.
When we process your personal data for our legitimate interests, we will make sure that we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You have the right to object to this processing if you wish, and if you wish to do so please click here. Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.
Where we keep it
We are based in the UK and we store our data within the EU. Some organisations which provide services to us may transfer personal data outside of the EU, but we will only allow them to do so if your data is adequately protected. For example, some of our systems use Microsoft products. As a US company, it may be that using their products result in personal data being transferred to or accessible from the US. However, we will allow this as we are certain personal data will still be adequately protected (as Microsoft is certified under the USA’s Privacy Shield scheme).
How long we keep it
We will only use and store information for so long as it is required for the purposes it was collected for. How long information will be stored depends on the information in question and what it is being used for. For example, if you ask us not to send you marketing e-mails, we will stop storing your e-mails for marketing purposes (though we’ll keep a record of your preference not to be e-mailed).
We continually review what information we hold and delete what is no longer required. We never store payment card information. We will not retain your data for any longer than necessary and the longest time that we will hold your data will be six years.
What we would also like to do with it
We would, however, like to use your name and e-mail address to inform you of our future offers and similar products. This information is not shared with third parties and you can unsubscribe at any time via phone, e-mail or on our website.
What are your rights?
We want to ensure that you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:
the right to confirmation as to whether we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known as a data subject access request)
the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason)
the right to have inaccurate data rectified
the right to object to your data being used for marketing or profiling; and
where technically feasible, you have the right to personal data you have provided to us which we process automatically based on your consent or the performance of a contract. This information will be provided in a common electronic format.
Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.
If you wish to raise a complaint on how we have handled your personal data, you can contact Rob Conolly who will investigate the matter.
If you are not satisfied with our response, or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office, the UK supervisory authority for data protection issues.
Our terms & conditions
Commercial terms
Fees for all work by BiteSize Learning Ltd will be charged in accordance with the Summary of Deliverables and Fees, included in the proposal or any subsequent written amendment signed by both parties. Invoices are payable within 30 days of presentation. All fees and expenses will be subject to VAT in accordance with VAT regulations.
Reasonable expenses, including travel and subsistence, and goods and services purchased on the client’s behalf, are charged at cost. For travel, BiteSize Learning’s standard policies apply which are to use second class rail and economy class air travel within the UK. If travelling by private vehicle our rates will be based upon the prevailing Inland Revenue Mileage Rates, currently 45p per mile.
Cancellation
Cancellations made 20 or more working days prior to the course are subject to a £100 charge per event to cover administration. This charge is waived where the event is rescheduled to take place within 30 days of the original event date.
Bookings cancelled between 10 and 19 working days prior to the date of the course will be charged at 50% of the fee.
The full fee will be payable if less than 10 working days’ notice of cancellation is given.
Confidentiality
All information provided to BiteSize Learning Ltd by the client about its business or employees or obtained by BiteSize Learning Ltd about the client, which is not already in the public domain or generally known in the industry shall be deemed as confidential and shall not be transmitted or communicated to any third parties.
Intellectual Property, Ownership and Retention of Copyright
BiteSize Learning Ltd retains copyright in all material provided or otherwise generated in the course of carrying out the engagement.
Clients shall keep confidential any methodologies and technology used by BiteSize Learning Ltd to carry out an engagement.
All papers and documents we produce in the course of our work for you will remain our property apart from letters and reports sent to you. We retain the copyright and all intellectual property rights in all original material provided to you.
We reserve the right to destroy correspondence and other papers once we believe they need no longer be retained for legal reasons.
Our full terms and conditions are available upon request.
Our modern slavery & human trafficking policy
Introduction
This policy applies to all persons working for, or on behalf of, BiteSize Learning Ltd in any capacity, including employees at all levels, directors, resellers, contractors, and suppliers.
BiteSize Learning Ltd strictly forbids the use of modern slavery and human trafficking in all of our operations and supply chains. We are, and will continue to be, committed to ensuring that modern slavery is not taking place anywhere within our organisation or in any of our supply chains. We expect that our suppliers will hold their own employees and suppliers to the same high standards.
Definitions
Modern Slavery – the recruitment, movement, harbouring, or receiving of human beings through the use of force, coercion, abuse of vulnerability, deception, or other means for the purpose of exploitation.
Human Trafficking – the arranging or facilitating of travel of another person with a view to that person being exploited.
Commitments
BiteSize Learning Ltd expects everyone working for us, with us, and on our behalf to respect, support and uphold the following commitments to safeguard against modern slavery and human trafficking:
BiteSize Learning Ltd has a zero-tolerance approach to modern slavery within our organisation and our supply chains.
The prevention, detection, and reporting of modern slavery in any part of our organisation is the responsibility of everyone working for us, or on our behalf. 1 of 2 Modern Slavery & Human Trafficking Policy. Therefore, workers must not engage in, facilitate, or fail to report any activity which might lead to, or suggest, a breach of this policy.
We are committed to engaging with all third-parties who work with us, for us, or on our behalf to address the risk of modern slavery in our operations and supply chain.
We establish a relationship of trust and integrity with all our suppliers. Our supplier selection process includes due diligence of the supplier’s reputation, respect for the law, and compliance with health, safety, and environmental standards.
We encourage all employees, clients, and suppliers to report any suspicion of modern slavery or human trafficking without a fear of retaliation.
We strive to maintain the highest standards of employee conduct and ethical behaviour when operating within the business and when representing the business externally.
We take a risk based approach to our contracting processes and keep them under review. We assess whether the circumstances warrant the inclusion of specific prohibitions against the use of modern slavery and human trafficking in our contracts with third-parties. We may also require employment and recruitment agencies, and suppliers engaging workers through a third-party to agree to specific prohibitions against modern slavery and human trafficking.
As part of our risk-based approach, we will consider whether the circumstances warrant us carrying out an audit of third-party suppliers for their compliance with our Modern Slavery and Human Trafficking policy.
If we find that employees, or individuals and organisations working on our behalf have breached this policy we will ensure that we take appropriate action. This may range from considering the possibility of breaches being remediated and whether that might represent the best outcome for those individuals impacted by the breach, to terminating such relationships, or taking legal action.
