Course Overview
Managing the performance of individuals within the team can be challenging. The pressures of delivery can result in difficult conversations being avoided, put off, or poorly executed.
This course provides a framework for dealing with tough conversations about change, performance or conduct and can help the leader catch up on conversations that should have been had before.
Participants on managing difficult conversations will be able to
- Prepare for a difficult conversation
- Define the purpose and intention of the conversation
- Apply a framework to structure a difficult conversation
- Recognise the emotional responses that might occur
- Gain commitment to action and follow up
Packed with interactive exercises our live, two-hour training course gets attendees engaged and provides the tools and action steps to enable employees to approach difficult conversations with confidence.
Our courses are delivered in-company by subject experts either face-to-face or virtually.
Attendees say
“Brilliant interactive training session. Really useful suggestions on how to handle myself and a potentially difficult situation.”
Our clients say
“The trainers were very good. Two people delivering really made the difference to the smooth running of the session. I liked the interactions and the content was useful with easy-to-apply tips.”
“I liked the rapport the trainers gained almost immediately by using our names and asking us direct questions. It felt more personalised, like face to face would be.”
Read our blog
Helping employees have difficult conversations
