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Managing Difficult Conversations – training course

Course Overview

Managing the performance of individuals within the team can be challenging. The pressures of delivery can result in difficult conversations being avoided, put off, or poorly executed.

This course provides a framework for dealing with tough conversations about change, performance or conduct and can help the leader catch up on conversations that should have been had before.

Participants on managing difficult conversations will be able to

  • Prepare for a difficult conversation
  • Define the purpose and intention of the conversation
  • Apply a framework to structure a difficult conversation
  • Recognise the emotional responses that might occur
  • Gain commitment to action and follow up

Packed with interactive exercises our live, two-hour training course gets attendees engaged and provides the tools and action steps to enable employees to approach difficult conversations with confidence.

Our courses are delivered in-company by subject experts either face-to-face or virtually.

Attendees say

“Brilliant interactive training session. Really useful suggestions on how to handle myself and a potentially difficult situation.”

Our clients say

“The trainers were very good. Two people delivering really made the difference to the smooth running of the session. I liked the interactions and the content was useful with easy-to-apply tips.”

“I liked the rapport the trainers gained almost immediately by using our names and asking us direct questions. It felt more personalised, like face to face would be.”

Read our blog

Helping employees have difficult conversations

  • 120 minutes
  • Face-to-face and virtual
  • 4-15 participants
  • Interactive - group work/pairs/action plans
  • Supported by course notes
  • Suitable for all
Download the full course information now

Help your teams to have better conversations

Managing Difficult Conversations

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One of the best training courses I’ve attended – really engaging trainer, who was really friendly and gave great relevant examples, to help make the leadership styles feel real.


Attendee on Leadership Styles


“Really brilliantly led, interactive and relatable.”


Attendee on Building Resilience – background and basics


I’m glad we decided to go ahead with this, the importance of investing in your team is that much greater in an increasingly remote & distributed workplace. 

Richard Gunn, COO Hyperexponential




My role as a new manager would be much harder had it not been for this course.

Attendee on Building and Leading Great Teams



The energy of Catherine was wonderful, for a course that needs people to feel motivated we couldn’t have asked for more.

Attendee on Presentation Skills



It has been great to learn as we go together and to partner with a team who really listens, is flexible and responsive to our needs, and provides us with brilliant training resources.

Verity Stroud, Learning and Development Manager at Miller Insurance Services


This course was really eye-opening for me and has helped me understand what I need to do to look after myself and therefore be a better source of support as a manager.

Attendee on Managing for Mental Health


Very interesting content and applicable in real-life situations. The trainer was excellent – knowledgeable, engaging and entertaining.

Attendee on Creative Problem Solving


Open, engaging, fluid, and informative. A nice balance of allowing our group to collaborate and share, with trainers  really serving as guides with occasional course correction.

Attendee on Leadership Styles


Structure, hints, and tips were useful. Discussions were open and the trainer was very friendly and engaging and made sure everyone participated.

Attendee on Time Management


The 1-1 coaching sessions were incredibly valuable and led to a significant increase in effectiveness at work. I would have no hesitation in recommending Paul for 1-1 coaching.

- Steven Fisher Markel International

Fast-paced, interesting, relevant, and practical content. Good structure of talking and breakouts, the time flew by.

Attendee on Building Resilience



Just another thank you from me for today’s session. Went down really well and people were talking about the models and continuing the discussion throughout the afternoon.

- Fiona Andrews Partner and Head of Organisation Development, Towergate Insurance

Paul has exceptional ability to take on and manage complex and sensitive programmes with an eye to the constraints of budget. The quality of advice to the business-leaders was first-rate. I would not hesitate to work with Paul and his organisation again.

- Stephen Bates MD - Managing HR Initiatives

I value working in partnership. We have built a relationship that has led to pilots, tweaks and better results. I would recommend BiteSize Learning for their delivery and understanding of client’s needs.

- Andrea Farrell Head Organisational Development and Learning Manager, University of The Arts London

“I wanted to say a big thank you for the training you ran for us last Friday. The feedback has been universally positive, and it was certainly one of the best training sessions I’ve ever attended.. I think it gave many people some tools to be much more confident in interacting, which was exactly the aim!”

- Hannah Purves Claims Director, Markel International

“This is definitely the way forward for management training, as far as I am concerned.”

- Professor Niamh Moran Head of the School of Postgraduate Studies, Royal College of Surgeons Ireland