Training coursesCommunicationBuilding trust & rapport

Training course:
Building trust & rapport


Two hours • In-person or remote • 4-15 participants
Rated 4.7/5 ★★★★★ from 15 recent reviews

About this bitesize training course

Trust and rapport are the cornerstones of any great working relationship, and this course gives your people the tools to build those vital connections, both within your organisation and with external stakeholders.

Attendees will learn to flex their communication style, understand what makes others tick, and create authentic relationships that last. By boosting these skills, you'll see improved collaboration, smoother projects, and a more positive workplace atmosphere. It's a win-win for everyone – happier staff and better business outcomes.

Participants on Building Trust & Rapport will learn to…

  • Enhance the impression they make on others

  • Understand and play to their own strengths in communication

  • Identify the different ways that others build trust and respect

  • Adapt their style comfortably to match the other person's preferred style

  • Develop deeper, authentic working relationships with others, using easy-to-apply techniques

Key details

  • this training session is two hours long and packed with powerful ideas

  • designed for groups of 4 – 15

  • delivered by an expert trainer at your workplace, or virtually

  • interactive, with plenty of exercises that get people talking

  • customisable, to connect with your organisation’s values

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Building trust training course illustration

In the complex tapestry of workplace relationships, trust and rapport are the invisible threads that bind everything together.

They're the foundation upon which successful teams are built, the catalyst for innovation, and the lubricant that helps organizations run smoothly. Yet, for something so crucial, they can be surprisingly elusive.

We've all experienced the frustration of a team that just doesn't seem to gel, or the challenge of working with colleagues who always seem to be on a different wavelength. Perhaps you've noticed a lack of open communication in your organization, with people hesitant to share ideas or concerns. Or maybe you've seen promising projects falter due to a lack of trust between team members or departments.

These aren't just minor annoyances. A lack of trust and rapport can lead to decreased productivity, increased workplace stress, and missed opportunities for collaboration and innovation. It can make the difference between a thriving, dynamic organization and one that's merely going through the motions.

Our Building Trust & Rapport course is designed to give your team the tools they need to forge stronger, more authentic connections in the workplace. We're not talking about manipulative techniques or superficial 'team-building' exercises. Instead, we focus on developing genuine understanding and fostering real connections that stand the test of time and pressure.

Imagine a workplace where team members instinctively know how to communicate effectively with each other, even when their natural styles differ. Picture meetings where ideas flow freely because everyone feels respected and valued. Envision projects running smoothly because team members trust each other's competence and intentions.

This course will equip your team with the skills to make this vision a reality. We'll start by helping participants understand their own communication style and how it impacts others. They'll learn to recognize different communication styles in their colleagues and adapt their approach accordingly, all while maintaining their authenticity.

Trust is at the heart of effective workplace relationships, and we'll delve deep into this crucial concept. Your team will learn about the Trust Formula, a practical tool for understanding and building trust in any relationship. They'll discover how their communication style links to trust-building and how to adapt their approach to align with others' values and preferences.

But trust and rapport aren't built overnight. That's why we'll also focus on developing these qualities over time. Participants will learn techniques for deepening relationships gradually and authentically, creating connections that can weather challenges and drive long-term success.

The benefits of improved trust and rapport extend far beyond individual relationships. You might notice increased creativity in your organization as people feel more comfortable sharing unconventional ideas. Conflict resolution could become smoother and more constructive. Customer relationships might deepen as your team applies these skills externally.

Internally, you could see improved collaboration across departments as trust barriers break down. Decision-making processes might become more efficient as team members trust each other's judgment and intentions. And as your team becomes more adept at building rapport, you might find it easier to attract and retain top talent.

Investing in your team's ability to build trust and rapport is an investment in your organization's resilience, innovation, and long-term success. This training course is all about creating an environment where people don't just work together, but truly connect, collaborate, and bring out the best in each other.

“Maximal learning in a short, but intense, session. This is definitely the way forward for management training, as far as I am concerned.”

Professor Niamh Moran, Royal College of Surgeons Ireland ★★★★★

Training made simple, the Bitesize way •

Training made simple, the Bitesize way •

Focused and fun: our training sessions are carefully packed with high-value insights, and perfect for busy teams.

Live & interactive: real change doesn’t come from half-heartedly skimming through e-learning. We believe in the power of gathering people together, delivering memorable, engaging training experiences with learning that sticks.

Expert-led: all our courses are designed and delivered by experienced specialists in learning and development, HR and leadership coaching.