University of the Arts London Case Study
One of the biggest pressures learning and development professionals’ face is limiting the time they take people away from their desks without sacrificing training quality. Members of the University of the Arts London L&D team had been frustrated by suppliers who stretched material which they knew could be covered in a shorter period of time.
The arrival of a new head of department was a good time to tackle training waiting lists which had built up. The solution was a day of bite sized sessions themed around personal impact and change, branded as a staff development festival.
UAL had not always been satisfied with the quality of bite size training; very few providers seemed to do it well and staff often complained that they did not get enough out of the course. The challenge was to find enough bite size training providers who could deliver a range of courses to hold a successful event.
Bitesize Learning was selected because their understanding of the brief made them stand out.
“I like working with Paul, because of his background he is aware of the pressures I am under, he really understood me quickly and got on with delivering what I’d asked for.”
The UAL festival has become a permanent event having eliminated waiting lists and raised the profile of the department. BiteSize Learning courses continue to feature as part of the event
“BiteSize has perfected the art of getting a lot in to a short space of time in a very interactive way. I like the common sense and practical stuff, the videos, games and the fact that people move around, it’s really exciting stuff. They have a big role to play and will always feature as I know they get behind the topic really well and have a good range to offer.”
The L&D team have gone on to work with Bitesize Learning to customise a one and two day programme for aspiring managers and new managers.
“The willingness to work in partnership – to adapt and pilot the programme – has led to improvements which have filled a gap and made the programme easier to sell internally.” Andrea Farrell, Organisational Development and Learning Manager University of the Arts London.
Case Study University of the Arts London