Bitesize training courses → Communication courses → Active listening
Training course: Active listening
Two hours • In-person or remote • 4-15 participants
About this bitesize training course
In this engaging and interactive training session, you'll discover the transformative power of active listening.
Learn how to fully focus on, comprehend, and respond to your conversation partner, demonstrating that you value their message. We’ll guide you through practical exercises and teach the techniques that enhance your active listening abilities, empowering you to build stronger relationships, resolve conflicts effectively, and develop a more empathetic and productive communication style.
Whether you're working with customers in a sales or service capacity, need to quickly yet deeply understand the viewpoint of colleagues, or want to lead a team more empathetically, this training course can help.
Participants in our bitesize Active listening training course will learn to:
Understand the definition and importance of active listening
Recognise how active listening improves relationships, enhances learning and effectiveness at work
Apply strategies to minimise distractions, manage biases and listen without judgement
Understand various listening styles
Apply effective listening techniques
Practice reflective listening, clarifying and questioning
Key details
this bitesize training course is two hours long and packed with useful concepts
designed for groups of 4 – 15 employees
delivered by an expert trainer at your workplace, or virtually
interactive, with plenty of exercises that get people talking
customisable, to connect with your organisation’s values
Video: using listening skills as your launchpad for communication
Finding it difficult to speak up in meetings?
In this video clip, BiteSize Learning founder Paul Hodder considers how we can get sidetracked trying to find the ‘right place’ to jump in, losing track of the interaction altogether. Instead, look at how you can draw upon your natural listening skills to stay in the flow and use those as the basis of your interactions.
Active listening training for employees, the BiteSize way.
Have you ever found yourself nodding along in a conversation, only to realize you didn't fully grasp what the other person was saying?
Or perhaps you've been on the receiving end, sharing your thoughts with someone who seemed distracted or disinterested. These common experiences highlight the importance of active listening – a skill that, when mastered, can really benefit both your personal and professional life.
Active listening goes beyond simply hearing words; it involves fully concentrating on, comprehending, and responding to the speaker. When you practice active listening, you demonstrate genuine interest and respect for the person speaking, fostering a deeper connection and understanding.
Imagine you're having a conversation with a colleague who's expressing frustration about a project. Instead of interrupting with your own opinions or mentally preparing your response, you give them your undivided attention.
Using eye contact, body language and the right verbal cues, you draw out more of their story – getting more detail, insight and important aspects that they might have neglected to mention at first. By fully engaging in the conversation, you create a safe space for them to share their concerns and feel heard. And because you aren’t steering your conversation partner one way or the other, or scanning for points of agreement or disagreement, you’re more likely to hear the unvarnished, invaluable truth.
The benefits of active listening
Active listening offers numerous benefits in both personal and professional contexts. When you genuinely listen to others, you:
Build stronger relationships: People feel valued and appreciated when they know you're truly listening. This fosters trust, rapport, and deeper connections.
Enhance learning and understanding: By fully focusing on the speaker, you absorb information more effectively, leading to better comprehension and retention.
Improve problem-solving: Active listening helps you gather more accurate and complete information, enabling you to make informed decisions and find effective solutions.
Reduce conflicts and misunderstandings: When you listen attentively and seek clarification, you minimize the chances of miscommunication and conflict.
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“Everything BiteSize Learning has delivered for us over the past year has been fantastic. The trainers have been exceptional, and the sessions have gone down really well. I’m really happy to recommend them.”
Julie Hyett, UK Talent Lead, Aon Risk Solutions ★★★★★
Training made easy, the Bitesize way •
Training made easy, the Bitesize way •
All killer, no filler: our training sessions are crammed with high-value insights, and perfect for busy teams.
Live & interactive: real change doesn’t come from half-heartedly skimming through e-learning. We believe in bringing people together, to deliver memorable, engaging training experiences with learning that sticks.
Expert-led: all our sessions are designed + delivered by experienced specialists in L&D, HR and leadership coaching.
